Careplan - Maintenance Contracts
For most installers, the quality of after sales support is just as important as instrument specifications when choosing a new cable tester. For this reason, IDEAL developed the Careplan - an all-inclusive package for the calibration and maintenance of your IDEAL INDUSTRIES LAN cable tester.
The Careplan covers the cost of unforeseen repair bills and annual calibration. It also provides a loan tester for the period that your tester is away being repaired. This "Priority Loan Service" will dispatch a loan unit within 1 working day of a fault being reported anywhere within the EEC and arrange for on-site collection of your tester, shipping paid.
Cover is available over 1, 2 or 3 years on any current IDEAL LAN cable tester, including LANTEK ® 6/7,7G or LT8600T.
If required, the Careplan can also be extended to the associated fibre options such as FIBERTEK™ MMP/MMB, FIBERTEK™ SMP/SMB, TRACETEK™.A Careplan Certificate verifies the product(s) and period of coverage. It also provides contact information, if service support is required.
The Careplan is purchased with new IDEAL LAN cable testers or within 90 days of delivery. Customers will receive a Careplan certificate and service card as proof of purchase within 14 days of product registration by IDEAL INDUSTRIES. Whenever your Careplan unit is due for calibration or in need of service, call your nearest IDEAL INDUSTRIES sales office or an authorised distributor stating the Careplan number printed on the certificate. Arrangements will then be made for a carrier to collect the unit. If requested and providing the Careplan unit is being returned for repair, the carrier will also deliver an IDEAL loan unit.The Careplan unit will be shipped directly to the IDEAL INDUSTRIES European Service Centre, where it will receive priority service. Careplan units are on average turned around and prepared for shipment within three working days. Can Careplan cover be obtained on an existing cable tester? Yes, even if you have owned an IDEAL LAN cable tester or fibre optic accessory for some time you can still obtain Careplan cover. However, prior to cover commencing IDEAL INDUSTRIES will need to inspect the tester(s) to ascertain good working order. To make arrangements for cover on existing units please contact your nearest IDEAL INDUSTRIES sales office or an authorised distributor who will make arrangements for this inspection to take place. Should faults be found or calibration be required, an estimate for the cost will be faxed for approval. Once authorisation and payment for any repairs and the Careplan has been made, the unit(s) will receive priority service and the Careplan will commence thereafter. If no fault is found on the unit(s) no charge relating to the cost of inspection will be made. The unit(s) will be returned and the Careplan will commence once payment is received as described above.
| Specifications | Careplan |
| Products on which cover is available: | LANTEK 6B/P LANTEK 7B/P LT8600/T/TSP LT8155A/T FIBERTEK MMB/MMP FIBERTEK SMB/SMP TRACETEK |
| Customer Careplan includes: | Standard repairs One free calibration per year Loan unit dispatched within one working day in the unlikely event of instrument failure Priority repair service - 3 day turnaround On-site collection and delivery Firmware and Hardware Updates free of charge within the original specifications of the instrument Free technical support LAN Careplan Certificate and Service Card |
| Exclusions: | Deliberate damage or misuse Replacement cost of consumables not covered under warranty e.g. replacement batteries, test leads, test adapters, calibration adapters, etc. |
| Period of Cover available: | 1 year 2 years 3 years |
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